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Author:Kivelä, Lauri
Title:Accessibility as a part of the development process - case electronic banking
Publication type:Master's thesis
Publication year:2010
Pages:43 + [4]      Language:   eng
Department/School:Informaatio- ja luonnontieteiden tiedekunta
Main subject:Käytettävyystutkimus   (T-121)
Supervisor:Nieminen, Marko
Instructor:Vilén, Jaakko
OEVS:
Electronic archive copy is available via Aalto Thesis Database.
Instructions

Reading digital theses in the closed network of the Aalto University Harald Herlin Learning Centre

In the closed network of Learning Centre you can read digital and digitized theses not available in the open network.

The Learning Centre contact details and opening hours: https://learningcentre.aalto.fi/en/harald-herlin-learning-centre/

You can read theses on the Learning Centre customer computers, which are available on all floors.

Logging on to the customer computers

  • Aalto University staff members log on to the customer computer using the Aalto username and password.
  • Other customers log on using a shared username and password.

Opening a thesis

  • On the desktop of the customer computers, you will find an icon titled:

    Aalto Thesis Database

  • Click on the icon to search for and open the thesis you are looking for from Aaltodoc database. You can find the thesis file by clicking the link on the OEV or OEVS field.

Reading the thesis

  • You can either print the thesis or read it on the customer computer screen.
  • You cannot save the thesis file on a flash drive or email it.
  • You cannot copy text or images from the file.
  • You cannot edit the file.

Printing the thesis

  • You can print the thesis for your personal study or research use.
  • Aalto University students and staff members may print black-and-white prints on the PrintingPoint devices when using the computer with personal Aalto username and password. Color printing is possible using the printer u90203-psc3, which is located near the customer service. Color printing is subject to a charge to Aalto University students and staff members.
  • Other customers can use the printer u90203-psc3. All printing is subject to a charge to non-University members.
Location:P1 Ark Aalto     | Archive
Keywords:accessibility
electronic banking
netbank
usability
saavutettavuus
käytettävyys
verkkopankki
Abstract (eng): In the beginning of the thesis a comparative study was carried out, which examined on which level accessibility is in two different Netbank versions of Nordea.
Primarily the thesis focused to investigate in more detail the accessibility issues in the Private version of Nordea's netbank.

As a result of the thesis a tool was created, which can be used to check if Netbank pages contain accessibility related issues.
The tool is a checklist implemented as a Web page that advises developers to find and correct possible problems.
The tool offers also code examples that can be utilized to make corrections.

The tool was developed iteratively.
The preliminary version was a checklist on paper.
Version's purpose was to find out if the tool is useful and to check if the tool is suitable for eliminating accessibility issues.
The second version was more extensive and it was carried out as an html page.
The interviews, questionnaire and the user test verified that the tool is useful in improving the accessibility level and that it can be included into Netbank's development process.
Things that need improvements were also found and feedback that was received will be exploited in coming versions.
Abstract (fin): Diplomityön alussa toteutettiin vertailututkimus, jossa tutkittiin millä tasolla saavutettavuus on kahdessa eri Nordean verkkopankkiversiossa.
Varsinaisesti työ keskittyi tutkimaan tarkemmin Nordean verkkopankin Private -versioon liittyviä saavutettavuusongelmia.

Diplomityön lopputuloksena syntyi työkalu, jolla voidaan tarkistaa onko verkkopankin sivuilla ongelmia, jotka liittyvät saavutettavuuteen.
Työkalu on nettisivuna toteutettu tarkistuslista, joka opastaa käyttäjiä löytämään ja korjaamaan mahdolliset ongelmakohdat.
Työkalu tarjoaa myös koodimalleja, joita käyttäjä voi hyödyntää korjausten tekemisessä.

Työkalua kehitettiin iteratiivisesti.
Ensimmäinen versio oli paperinen tarkistuslista, jonka tarkoituksena oli selvittää onko työkalu käyttökelpoinen ja sopiiko se saavutettavuusongelmien ratkomiseen.
Toinen versio oli kattavampi ja se toteutettiin html-sivuna.
Haastattelujen, kyselyn ja käyttäjätestin perusteella todettiin että työkalusta on hyötyä saavutettavuuden parantamisessa ja että se voidaan sisällyttää verkkopankin kehitystyöhön.
Parannettavaakin löytyi ja saatua palautetta hyödynnetään tulevissa versioissa.
ED:2010-08-25
INSSI record number: 40271
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