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Author: | Jousi, Tero |
Title: | Teknisen tukkukaupan asiakasreklamaatioiden käsittelyn kehittäminen |
Development of Managing the Customer Complaints in Technical Wholesale | |
Publication type: | Master's thesis |
Publication year: | 1996 |
Pages: | 64 s + liitt. 24 Language: fin |
Department/School: | Sähkö- ja tietoliikennetekniikan osasto |
Main subject: | Tietotekniikka (Tik-86) |
Supervisor: | Mäntylä, Martti |
Instructor: | |
OEVS: | Electronic archive copy is available via Aalto Thesis Database.
Instructions Reading digital theses in the closed network of the Aalto University Harald Herlin Learning CentreIn the closed network of Learning Centre you can read digital and digitized theses not available in the open network. The Learning Centre contact details and opening hours: https://learningcentre.aalto.fi/en/harald-herlin-learning-centre/ You can read theses on the Learning Centre customer computers, which are available on all floors.
Logging on to the customer computers
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Printing the thesis
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Location: | P1 Ark S80 | Archive |
Keywords: | complaint measures customer complaint re-engineering process ISO 9000 quality continuous improvement reklamaatio mittaristo asiakasreklamaatio uudelleenjärjestely prosessi ISO 9000 laatu jatkuva kehittäminen |
ED: | 1997-02-18 |
INSSI record number: 11918
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