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Author:Eskola, Lassi
Title:Critical Factors in Work Process Efficiency of Salary Calculation
Publication type:Master's thesis
Publication year:2012
Pages:v + 72 + liitt. (+17)      Language:   eng
Department/School:Tuotantotalouden laitos
Main subject:Työpsykologia ja johtaminen   (TU-53)
Supervisor:Vartiainen, Matti
Instructor:Jouppi, Juha
OEVS:
Electronic archive copy is available via Aalto Thesis Database.
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Location:P1 Ark Aalto  8123   | Archive
Keywords:work analysis
job analysis
contextual inquiry
ICT
Abstract (eng): The objective of the study was to discover critical factors in terms of efficiency in the salary calculation process of a case organization.
The organization is a company in the financial administration services sector, making the salary calculation process quite central to the operation of the company.
The study aimed at identifying possible sources of variance in efficiency as well as suggesting how the process could be improved.

The sources of data were internal documentation as well as contextual inquiries and interviews conducted at the company's Helsinki office.
At its core the study was a fairly straightforward job analysis study, with the purpose of producing and analyzing depictions of individual processes performed largely by solitary workers.
In this way the methodology was quite old fashioned, but the environment it was applied to was modern.
Heavy emphasis on ICT was a feature of the environment.

Several critical factors were identified as well as several factors of lesser importance.
The relative importance of the factors identified was gauged.
Also, suggestions were made as to how the problems could be remedied.
Abstract (fin): Työn tavoitteena oli selvittää kohdeorganisaation palkanmaksuprosessin tehokkuuden kannalta kriittisiä tekijöitä.
Kohdeorganisaatio on taloushallinnon alalla toimiva yritys, joten palkanlaskentaprosessi on yrityksen toiminnalle varsin keskeinen prosessi.
Tutkimuksessa oli tavoitteena tunnistaa yhtäältä prosessiin tehokkuuden varianssin lähteitä ja toisaalta esittää ehdotuksia siitä, kuinka prosessia voitaisiin jatkossa kehittää.

Datalähteinä käytettiin yrityksen sisäistä dokumentaatiota sekä asiayhteyshaastatteluja (engl. contextual inquiry), jotka suoritettiin yrityksen Helsingin toimistossa.
Perimmiltään tutkimus oli verrattain suoraviivainen työprosessianalyysin kartoitus, jonka tarkoituksena oli tuottaa ja analysoida kuvauksia varsin yksinäisten toimijoiden toteuttamista työprosesseista.
Tässä mielessä metodologia oli varsin vanhanaikaista, mutta sen sovellusympäristö oli moderni.
ICT:n rooli ympäristössä oli erittäin korostunut.

Useita kriittisiä ja joitain vähemmän keskeisiä tekijöitä tunnistettiin.
Näiden tekijöiden keskinäistä tärkeyttä arvioitiin myös.
Lopulta esitettiin ehdotuksia siitä, kuinka löytyneitä ongelmia voitaisiin ratkoa.
ED:2013-03-20
INSSI record number: 45985
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