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Author: | Vänskä, Marko |
Title: | Improvement of the information flow and information management related to customer service and development of the service management system |
Asiakaspalveluun liittyvän tiedonkulun ja -hallinnan parantaminen sekä palvelunhallintajärjestelmän kehittäminen | |
Publication type: | Licentiate thesis |
Publication year: | 1995 |
Pages: | 82 Language: eng |
Department/School: | Sähkötekniikan osasto |
Main subject: | Sähkömekaniikka (S-17) |
Supervisor: | Jokinen, Tapani |
Instructor: | |
OEVS: | Electronic archive copy is available via Aalto Thesis Database.
Instructions Reading digital theses in the closed network of the Aalto University Harald Herlin Learning CentreIn the closed network of Learning Centre you can read digital and digitized theses not available in the open network. The Learning Centre contact details and opening hours: https://learningcentre.aalto.fi/en/harald-herlin-learning-centre/ You can read theses on the Learning Centre customer computers, which are available on all floors.
Logging on to the customer computers
Opening a thesis
Reading the thesis
Printing the thesis
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Location: | P1 Ark S80 | Archive |
Keywords: | customer service technical support service management operation management help desk expert system resolution database asiakaspalvelu tekninen tuki palvelunhallinta toiminnanhallinta help desk asiantuntijajärjestelmä ratkaisutietokanta |
ED: | 1995-11-15 |
INSSI record number: 10658
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