search query: @keyword contact center / total: 3
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Author: | Väisänen, Hanna |
Title: | Yhteyskeskusjärjestelmän vaatimusmäärittely ja kilpailutus |
Requirements specification and tendering for a contact center system | |
Publication type: | Master's thesis |
Publication year: | 2013 |
Pages: | viii + 78 s. + liitt. 4 Language: fin |
Department/School: | Tietoliikenne- ja tietoverkkotekniikan laitos |
Main subject: | Tietoverkkotekniikka (S-38) |
Supervisor: | Manner, Jukka |
Instructor: | Kuosa, Iikka |
OEVS: | Electronic archive copy is available via Aalto Thesis Database.
Instructions Reading digital theses in the closed network of the Aalto University Harald Herlin Learning CentreIn the closed network of Learning Centre you can read digital and digitized theses not available in the open network. The Learning Centre contact details and opening hours: https://learningcentre.aalto.fi/en/harald-herlin-learning-centre/ You can read theses on the Learning Centre customer computers, which are available on all floors.
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Location: | P1 Ark Aalto 1572 | Archive |
Keywords: | call center contact center contact center system requirements specification puhelinpalvelukeskus yhteyskeskus yhteyskeskusjärjestelmä vaatimusmäärittely |
ED: | 2014-08-20 |
INSSI record number: 49571
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