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| Author: | Boán-Montenegro Albelda, Ferran Manuel |
| Title: | Definition and measurement of KPIs in SaaS |
| Publication type: | Master's thesis |
| Publication year: | 2013 |
| Pages: | [7] + 43 Language: eng |
| Department/School: | Tietotekniikan laitos |
| Main subject: | Ohjelmistotekniikka (T-106) |
| Supervisor: | Saikkonen, Heikki |
| Instructor: | Heiskanen, Lauri |
| Digitized copy: | https://aaltodoc.aalto.fi/handle/123456789/100806 |
| OEVS: | Digitized archive copy is available in Aaltodoc
|
| Location: | P1 Ark Aalto 8584 | Archive |
| Keywords: | SaaS quality web applications software as a service treasury key performance indicators KPI |
| Abstract (eng): | Software as a service (SaaS) is a software delivery model that has consolidated in the past years. With cloud computing and the help of the Internet, this business model is gaining ground as an alternative to traditional software models. Software quality models such as the ISO/IEC 9126 provide models and metrics to guarantee the correct operation of software. This thesis aims to provide a set of indicators, based on three aspects: The software quality models and the metrics described in the ISO/IEC 9126, and the characteristics that must exist in SaaS applications. As a practical exercise we will show how these indicators can be utilized in an existing SaaS application. |
| ED: | 2013-08-05 |
INSSI record number: 47010
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