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Author: | Raejärvi, Petteri Tapani |
Title: | Palvelutason mittaaminen ja kehittäminen IT palveluntarjoajan liiketoiminnassa |
measuring and developing service level in IT service providers business | |
Publication type: | Master's thesis |
Publication year: | 2009 |
Pages: | 76 s. + liitt. Language: fin |
Department/School: | Automaatio- ja systeemitekniikan laitos |
Main subject: | Automaation tietotekniikka (AS-116) |
Supervisor: | Koskinen, Kari |
Instructor: | Haapaniemi, Sakari |
OEVS: | Electronic archive copy is available via Aalto Thesis Database.
Instructions Reading digital theses in the closed network of the Aalto University Harald Herlin Learning CentreIn the closed network of Learning Centre you can read digital and digitized theses not available in the open network. The Learning Centre contact details and opening hours: https://learningcentre.aalto.fi/en/harald-herlin-learning-centre/ You can read theses on the Learning Centre customer computers, which are available on all floors.
Logging on to the customer computers
Opening a thesis
Reading the thesis
Printing the thesis
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Location: | P1 Ark TKK 6631 | Archive |
Keywords: | service level SLA ITIL ISO/IEC 20000 system management monitoring of IT services quality of IT services palvelutaso SLA ITIL ISO/IEC 20000 järjestelmänhallinta tietojärjestelmien valvonta IT-palvelun laatu |
ED: | 2009-06-02 |
INSSI record number: 37449
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