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Author: | Mäkinen, Samuli |
Title: | Groundwork for Developing and Implementing the Lead User Method for Redesigning a Media Based Teaching and Learning Service |
Publication type: | Master's thesis |
Publication year: | 2010 |
Pages: | (5) + 67 s. + liitt. 5 Language: eng |
Department/School: | Koneenrakennustekniikan laitos |
Main subject: | Koneensuunnitteluoppi (Kon-41) |
Supervisor: | Ekman, Kalevi |
Instructor: | Helminen, Pia |
Electronic version URL: | http://urn.fi/URN:NBN:fi:aalto-201410022679 |
OEVS: | Electronic archive copy is available via Aalto Thesis Database.
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Location: | P1 Ark Aalto 7230 | Archive |
Keywords: | lead users user innovation benchmarking product development participatory design participatory 3D modeling generative tools |
Abstract (eng): | Users have an increasingly important role in product development. The more commonly used approaches rely on gathering information from the users in the target market. User innovation is an innovation already developed by a user or users, thus bypassing the chance for misinterpreting the user information when transforming it into products. Lead users are users who face needs before the majority of the market and benefit significantly from obtaining solutions to those needs. The lead user method aims to bring knowledge and skills of lead users into product development. Some of the strengths of the lead user method are the possibility of overcoming the problem of functional fixedness, the possibility of finding solutions from analogous areas and the efficiency of developing breakthrough products. The main question of the method is how to find lead users. Benchmarking is an approach sharing the mindset with the lead user approach: finding solutions from outside. Benchmarking aims to do this by comparing and adopting the best solutions in the field. Both approaches also share some crucial characteristics such as the first steps of the processes and the possibilities of analogous areas. The main goal of this study was to discover or develop a method for breaking a product or service into elements. These elements are to be used as a foundation for implementing the lead user method, which is supported by benchmarking, in the development of an existing product or service. The second goal was to consider the possibilities of the lead user method and benchmarking supporting each other through the method presented in this study. A Participatory 3D modelling method (P3D) was developed for breaking a product or service into elements. The empiric evidence of the performance of the method was collected in two P3D workshops: one for the users of a media based teaching and learning service, and one for the designers of the service. The method proved its excellence in breaking down the service and capturing the complete perceptions of the service of both the users and the designers. However, the results of the method were not completely usable. Some effort was required in transforming the results into a suitable form for using them as a foundation for the lead user method and benchmarking. This study also proposes possible ways for the further development of the P3D method. In regards to the second goal, an integrated approach was proposed. The approach combines the strengths of both the lead user method and benchmarking by combining some of the common methods used, when implementing the approaches. The integrated approach uses the results of the perfected P3D method as a foundation, when using it in improving existing products or services. The possibilities of the approaches supporting each other are promising. |
ED: | 2010-10-25 |
INSSI record number: 41199
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