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Author: | Vainio, Anne |
Title: | Proaktiivisen IT-asiakastuen kehittäminen informaatioteknologisen viitekehyksen avulla |
Proactive IT support development using the IT infrastructure library | |
Publication type: | Master's thesis |
Publication year: | 2014 |
Pages: | vii + 67 Language: fin |
Department/School: | Sähkötekniikan ja automaation laitos |
Main subject: | Elektroniikka ja sovellukset (S3007) |
Supervisor: | Sepponen, Raimo |
Instructor: | Laine, Olli |
Electronic version URL: | http://urn.fi/URN:NBN:fi:aalto-201407012278 |
OEVS: | Electronic archive copy is available via Aalto Thesis Database.
Instructions Reading digital theses in the closed network of the Aalto University Harald Herlin Learning CentreIn the closed network of Learning Centre you can read digital and digitized theses not available in the open network. The Learning Centre contact details and opening hours: https://learningcentre.aalto.fi/en/harald-herlin-learning-centre/ You can read theses on the Learning Centre customer computers, which are available on all floors.
Logging on to the customer computers
Opening a thesis
Reading the thesis
Printing the thesis
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Location: | P1 Ark Aalto 1617 | Archive |
Keywords: | proactivity IT-support service desk ITIL SharePoint proaktiivisuus IT-asiakastuki palvelupiste |
ED: | 2014-08-03 |
INSSI record number: 49472
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