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Author:Österholm, Daniel
Title:User experience in video conferencing
Användarupplevelse vid videokonferens
Publication type:Master's thesis
Publication year:2010
Pages:vii + 61 s. + liitt. 11      Language:   eng
Department/School:Elektroniikan, tietoliikenteen ja automaation tiedekunta
Main subject:Viestintätekniikka   (AS-75)
Supervisor:Oittinen, Pirkko
Instructor:Eskola, Mika
OEVS:
Electronic archive copy is available via Aalto Thesis Database.
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Location:P1 Ark Aalto  1130   | Archive
Keywords:video conferencing
presence
questionaire
virtual environment
videokonferens
närvaro
frågeformulär
virtuell omgivning
Abstract (eng): In 2009, Outokumpu Oyj invested in a new video conferencing solution delivered by Hewlett-Packard (HP).
The solution consisted of six endpoint devices placed at six locations in Europe.
Outokumpu had earlier in 1997, invested in a video conferencing solution, but due to technology factors, as well as usability issues, the solution ended in the middle of the 2000s.
The user experience of the system was on a low level.

In the spring of 2009, however, Outokumpu was ready to try a new, modern and developed solution.
Due to the poor experiences of the prior system, Outokumpu wanted information concerning user satisfaction of the new system.

The experimental part in this Master's thesis was carried out by a questionnaire.
The video conferencing participants were asked about their background regarding video conferencing, about using the system, about how present they felt in the video conferencing environment.
They were also asked whether they were ready to use the system again as well as to recommend it to colleagues.

According to the questionnaire results, the video conferencing users in Outokumpu are satisfied with the video conferencing system as a meeting tool, but they do not feel very present in the virtual conference environment.
They think that video conferencing is a useful replacement for regular face-to-face meetings and that it will save travelling costs and time.
The low experience of presence is a consequence of, for example, small picture size.
In point-to-point conferences, however, the picture is larger, which also will lead to a greater experience of presence.
Regardless of the picture size, the video will bring extra value to the conference that would otherwise possibly be held as an audio conference.
Abstract (swe): År 2009 investerade Outokumpu Oyj i en ny videokonferenslösning levererad av Hewlett-Packard (HP).
Lösningen bestod av sex arbetsstationer placerade i sex av Outokumpus lokaler runtom i Europa.
Outokumpu hade investerat i en videokonferenslösning redan år 1997, men på grund av bristfällig teknik och svårigheter i användningen gjorde man sig av med lösningen i mitten av 2000-talet.
Användarna var mycket missnöjda med lösningen.

Våren 2009 var Outokumpu redo att pröva på en ny, utvecklad och modern lösning.
På grund av de dåliga minnena från den tidigare lösningen, önskade sig Outokumpu information om upplevelser gällande användningen av det nya systemet.

Den experimentella delen av detta diplomarbete utfördes med hjälp av ett frågeformulär.
Deltagare i videokonferenser utfrågades om deras bakgrund till videokonferenser, hur de upplevde användningen av det nya systemet, hur närvarande de kände sig i videokonferensomgivningen, ifall de var redo att använda systemet på nytt och om de skulle rekommendera systemet åt kolleger.

Enligt resultaten av undersökningen är videokonferensanvändarna i Outokumpu nöjda med systemet som ett mötesverktyg, men de känner sig inte alltför närvarande i den virtuella mötesomgivningen.
De är av den åsikten att videokonferens är en bra substitution till de sedvanliga mötena på plats och att systemet sparar både resekostnader och tid.
Den ringa känslan av närvaro är en följd av t.ex. bildstorleken.
Vid direktkoppling mellan två apparater är bildstorleken större än vid videokonferenser mellan flera orter.
Den större bildstorleken leder till en större känsla av närvaro.
Oberoende av bildstorleken höjer det rörliga bildmaterialet på värdet på konferensen, som annars möjligen skulle hållas som en telefonkonferens.
ED:2010-09-08
INSSI record number: 40721
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