search query: @all servicescape / total: 6
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5.
Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events
Journal of Business Research
2002 : SEP, VOL. 55:9, p. 697-707
 2002 Hightower, R.
Brady, M. K.
Baker, T. L.
6.
The Impact of Other Customers on Service Experiences: A Critical Incident Examination of "Getting Along"
Journal of Retailing
1997 : Vol. 73:1, p. 63-85
 1997 Grove, S. J.
Fisk, R. P.
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