haku: @indexterm customer relationship management (crm) / yhteensä: 105
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1.
Moral judgement and its impact on business-to-business sales performance and customer relationships
Journal of Business Ethics
2011 : FEB II, VOL 98:4, p. 609-625
 2011 Schwepker, C. H. Jr.
Good, D. J.
2.
Critical factors underpinning the e-CRM activities of SMEs
Journal of Marketing Management
2011 : MAY, VOL. 27:5-6, p. 503-529
 2011 Harrigan, P.
Ramsey, E.
Ibbotson, P.
3.
Customers cocreating value with the firm: implications for IHRM
International journal of human resource management
2011 : JAN, VOL. 22:1-3, p. 746-761
 2011 Novicevic, M. M. (et al.)
4.
A multi-layered approach to CRM implementation: an integration perspective
European Management Journal
2010 : APR, VOL 28:2, p. 153-167
 2010 Finnegan, D. J.
Currie, W. L.
5.
Decoding demand opportunities
Business Strategy Review
2010 : SPRING, VOL. 21:1, p. 64-67
 2010 Joachimsthaler, E.
Pfeiffer, M.
6.
The impact of customer relationship management capability on innovation and performance advantages: testing a mediated model
Journal of Marketing Management
2010 : AUG, VOL 26:9-10, p. 842-857
 2010 Battor, M.
Battor, M.
7.
Loyalty programmes as a tourism service sales channel: a Spanish multi-sponsor programme case study
Tourism review = Revue de tourism = Zeitschrift für Tourismus
2010 : VOL. 65:3, p. 35-45
 2010 Casado, J.M.P.
Lara, P.R.
8.
Inactivity and the dynamics of relationship development: a proposed model
Journal of Strategic Marketing
2010 : JUN, VOL. 18:3, p. 257-273
 2010 Polonsky, M. (et al.)
9.
The alignment of market research with business strategy and CRM
Journal of Strategic Marketing
2010 : JUN, VOL. 18:3, p. 187-199
 2010 Valos, M.J.
Bednall, D.H.B.
10.
In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
International Journal of Research in Marketing
2010 : JUN, VOL. 27:2, p. 164-174
 2010 Laer, T. van
Ruyter, K. de
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