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| Tekijä: | Lemieux-Charles, L. (et al.) |
| Otsikko: | The effects of quality improvement practices on team effectiveness: a mediational model |
| Lehti: | Journal of Organizational Behavior
2002 : AUG, VOL. 23:5, p. 533-553 |
| Asiasana: | Work organization Team work Quality circles Effectiveness |
| Kieli: | eng |
| Tiivistelmä: | This research article meets that challenge through a study of 97 teams in in the health care field. The authors developed a 'Quality Improvement Practices Index' and showed that QI practices could be differentiated from traditional team-level variables, and that such practices affect both directly and indirectly team effectiveness. Two models were tested using structural equation modelling. It was found that the perceptions of the impact of QI practices on team effectiveness varied depending on who was assessing the team's performance - members of the team or managers who were external to the team but responsible for the team's performance |
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