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| Tekijä: | New-Fielding, S. |
| Otsikko: | First with the News: WHSmith achieve 50% reduction in customer waiting time |
| Lehti: | European Retail Digest
2002 : SEP, 35, p. 9-11 |
| Asiasana: | CUSTOMERS RETAILING RETAIL INDUSTRY |
| Kieli: | eng |
| Tiivistelmä: | The author considers WHSmith and states that it is one of the UK's largest high street retailers selling a range of products that extends across education, entertainment and information. Established in 1848, with its first outlets located in railway stations across London and the North West, WHSmith built its reputation on being 'first with the news'. Today, with over 150 years retail experience selling books, newspapers, magazines and stationery, WHSmith employs more than 32,000 people across 14 countries. The author also states that like many other high street retailers, WHSmith has a series of ongoing initiatives to improve its customer service offering. |
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