haku: @journal_id 90 / yhteensä: 524
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| Tekijä: | McComb, S.A. Bourne, K.A. Woodard Barringer, M. |
| Otsikko: | Reconciling the paradox of part-time service work: strategies for managers |
| Lehti: | Organizational Dynamics
2003 : VOL. 32:4, p. 342-356 |
| Asiasana: | Consumer satisfaction Job attitudes Part-time workers Service Strategic management |
| Kieli: | eng |
| Tiivistelmä: | In this paper, an approach for creating a positive, customer-oriented work environment is outlined. Drawing on past research and interviews with a small sample of part-time workers, a set of management strategies that consider factors at the employee, job and organizational levels are developed. An appreciation is advocated for each worker's unique circumstances; the assignment to meaningful, challenging tasks; investment in every employee; and organizational support for the work each one does. Unless managers truly believe in the importance of part-time workers and institute programs supporting that belief, customer service will suffer. |
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