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Tekijä:Perrott, B.E.
Otsikko:Health service delivery in Australia: gaps and solutions
Lehti:Journal of General Management
2011 : SPRING, VOL. 36:3, p. 53-66
Asiasana:medical care
health service
public sector
hospitals
risk analysis
Australia
Vapaa asiasana:processes
Kieli:eng
Tiivistelmä:This paper aims to stimulate discussion on the issue of health service (henceforth as: h-s.) delivery. It explores some of the underlying characteristics of services, reviewing them from a h-s. perspective. It explores the nature and implications of h-s. failure. Key findings from a recent Australian study of practice in public hospitals are reviewed. The process and nature of health service delivery is herein explored as to potential shortcomings and flaws with its implication for service quality. A matrix table is developed to highlight the key areas of h-s. failure, suggesting possible causes, and suggesting prescriptive measures to help manage the risks involved in the h-s. delivery process.
SCIMA tietueen numero: 272616
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