haku: @indexterm public sector / yhteensä: 749
viite: 9 / 749
Tekijä:Palttala, P.
Vos, M.
Otsikko:Testing a methodology to improve organizational learning about crisis communication by public organizations
Lehti:Journal of communication management
2011 : VOL. 15:4 p. 314-331
Asiasana:management
crisis management
communication
organizational performance
organizational learning
quality control
public sector
Vapaa asiasana:crisis communication
Kieli:eng
Tiivistelmä:The aim of this article is to test a measurement system with performance indicators to enhance organizational learning about crisis communication by public organizations improving public safety in large scale emergencies. The instrument was considered as a potential tool for the improvement by public organizations of their crisis communication. The instrument developed indicates weak and strong aspects in crisis communication on the level of single indicators, but also allows comparison of performance in different stages and for the various stakeholder groups, pointing where more attention is needed.
SCIMA tietueen numero: 275362
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