haku: @indexterm hotel and catering industry / yhteensä: 391
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| Tekijä: | Serrat, J.M.B. |
| Otsikko: | Quality of hotel service and consumer protection: a European contract law approach |
| Lehti: | Tourism Management
2011 : APR, VOL. 32:2, p. 277-287 |
| Asiasana: | quality contracts law price cutting information hotel and catering industry |
| Kieli: | eng |
| Tiivistelmä: | A lack of transparency in the hotel ranking system causes a severe problem for the industry, especially when it comes to offering information to the consumer and converting quality standards into binding standards. Since quality management is not only a strategy for commercialisation, the aim of the first part of this research article is to offer recommendations from a contract law point of view. This area of law exposes that a reduction in price can prove very useful for facing quality failures. Therefore, the second part of this article examines the requirements of such a remedy for non-performance and suggests the application of scales for calculating a price reduction. |
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